Richard Walsh.
“I want to know who made the decision to disembark a passenger from Flight 714 this morning.
“Mr. Walsh, we are investigating...
I don’t want an investigation. I want names.
Ten minutes later I had the first one.
Vanessa Cole.
Chief of cabin.
Twelve years working for the company.
The airport supervisor added:
She argued that the passenger was creating problems.
Is there security footage?
"Yes.
“Review it.
They checked it out.
And the problem got worse.
The cameras showed that I hadn’t raised my voice at first.
They showed Vanessa taking my suitcase.
They showed the agents holding me.
They showed the luggage breaking.
And they clearly showed Vanessa stepping on the blisters.
They also captured partial audio.
Enough to hear her say,
“People like you should be grateful for any compensation.”
The executive took a hand to his forehead.—Who authorized the statement saying the passenger was aggressive?
