Professionally.
Carefully.
And completely.
The couple, Melissa and Grant, wanted custom cabinets, floor-to-ceiling shelving, and a massive window bench built into the downstairs living area.
It was a large project.
And, as Grandpa quickly discovered, they were demanding clients.
First, they changed the cabinet handles.
Then they changed them again.
They asked Frank to rebuild one of the shelves because they suddenly decided they wanted it three inches higher.
Then, after Frank had already purchased the materials and begun preparing everything, they changed their minds about the stain.
Every change cost additional time and money.
But Grandpa never lost his temper.
He would come home, sit down at the dinner table, and complain about them for a few minutes.
Then he’d say the same thing.
“They’re paying for custom work. I’ll give them custom work.”
So he did.
Every measurement was checked.
Every change was documented.
Every additional cost was written down.
